Shipping Policy

Processing Time

All orders are processed within 1–2 working days.
You will receive a confirmation email once your order has been dispatched.

Shipping Rates (UK)

Standard Delivery: £2.99
Free Delivery: Orders over £40

Delivery Time

Estimated delivery time is 2–4 working days (UK).
Delivery times may vary during holidays or busy periods.

Order Tracking

Once your order has shipped, you will receive a dispatch email.
Some orders may include tracking information depending on the shipping method used.

Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Parcels

If your parcel hasn’t arrived within 7 working days, contact us at support@elevatefit.co.uk and we will assist you.

International Shipping

We currently ship within the UK only.
International shipping will be available soon.

Returns & Exchanges

We want you to love your ElevateFit gear. If something isn’t right, you can return your order within 30 days.

Return requirements:

Item must be unused
Item must be in original packaging
Proof of purchase required

To start a return, email us at support@elevatefit.co.uk with your order number.
Once approved, you’ll receive instructions on how to send your item back.
Refunds are processed within 3–5 working days after we receive your return.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photo or video proof.
We will replace the item at no cost to you.